Troubleshooting for students

This article is for students. Teachers go here.

Here's how to fix problems you might have using Classroom.

I signed in as a student and I'm a teacher with a Google Workspace for Education account

I can't sign into Classroom

You might exist trying to sign in to Classroom with the wrong account. Check that you're using the electronic mail account connected to Classroom. You sign in to Classroom with 1 of these accounts:

  • School account—As well known as a Google Workspace for Education account, this account is gear up past an accredited school. It looks like you@yourschool.edu.
  • Personal Google Account—This is set by you, or your parent or guardian. Typically yous use a personal Google Business relationship outside of a school setting, such equally a homeschool. It looks like you@example.com.
  • Google Workspace business relationship—This is prepare by your organization'due south ambassador. It looks similar you@yourcompany.com.

Note: You must have an active Internet connection to sign in.

If you tin can't sign in with the correct email account and password, perchance your school's ambassador doesn't automatically activate Classroom for new students and users. Inquire your teacher.

I forgot my password

  • If your school uses Google Workspace for Education—Ask your teacher to contact the admin to reset your password.

How do I switch between user accounts?

How do I sign out?

My class code doesn't work

  • If your schoolhouse uses Google Workspace for Instruction—Ask your teacher to ship yous a new class code. If the new class code doesn't work, enquire your teacher to contact the school's admin.
  • If y'all're a student using a personal Google Account outside of a school—Ask your instructor to send you a new class code.

A form code consists of half-dozen or 7 alphanumeric characters, for example,hjhmgrk org5gdp1.

Note: You only utilise the class code once to enroll. You don't demand to re-use the class code.

I deleted or forgot my class code

If yous deleted, lost, or forgot the class code before calculation yourself to a course, ask your teacher to resend the lawmaking or set a new one.

Annotation: Y'all but use the class code in one case to join the grade. You are then enrolled in the class and yous don't need to re-use the code again.

I deleted my form invitation

If you lose your class invitation before you added yourself to a class, ask your teacher to resend the class invitation.

Note: You lot only use the course invitation once to enroll. You don't need to re-use the course invitation again.

I unenrolled from a class and want to re-enroll

If you accidentally unenrolled from a class, ask your teacher to resend you a form code or invitation.

How practice I create a grade?

  • If your schoolhouse uses Google Workspace for Teaching—Students can't create classes.
  • If y'all're a student using a personal Google Account outside of a school—See Create a grade.

I can't post a annotate

Your teacher turned off posting for that class. Enquire your teacher for more data.

How exercise I undelete a post?

You can't undelete a postal service. However, your teacher can see all your deleted posts.

I can't transport or receive email

  • If your school uses Google Workspace for Instruction—Your school'south admin might accept turned off Gmail for students. Ask your teacher to contact the admin.
  • If y'all're a student using a personal Google Account outside of a school—Go to Gmail Help.

The Plough in push button doesn't work

If you get an mistake bulletin when you click Turn in, let your teacher know.

If you lot can't turn in an attachment assigned to you, effort these steps:

  1. To salve any piece of work you did in the attachment, copy and paste your work into a blank certificate.
  2. In the Classroom consignment, on the attachment, click Remove "" and then Make a copy.
  3. Click the new zipper.
  4. Paste any saved piece of work into the new file.
  5. Click Turn in.

I didn't get an zipper from my teacher

If yous didn't get an zipper your teacher assigned, let your teacher know.

For information near attachments assigned to you, read Plough in an consignment.

How do I change the language in Classroom?

You change the preferred language for your Google Business relationship. For details, see Change language to modify the language on computer and mobile devices.

Related topics

  • How do I sign in to Classroom?
  • Get the Classroom app
  • Get Classroom e-mail summaries (for guardians)


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and production names are trademarks of the companies with which they are associated.

Was this helpful?

How can we meliorate information technology?